reports

  1. chrismeece

    Where is the average queue waiting time report in v20?

    I see this featured in the notes for v20 but I can't find the average queue waiting time report. We used it for our monthly reports to state and I can't find it now that we have upgraded.

  2. Reporting access

    Hi guys, hope you all doing well. I have tried to give my System administrator access to reports as per user's rights tab But the Reports and Recordings menu links are not available to him. What am I doing wrong? Thanks Leo
  3. Maurice Lefevere

    Missing Functions

    Hello All, After upgrading to v20 i'm left with a lot of questions and thoughts why? - Desktop App: -> Why is the Desktop App deprecated?. We have a lot of customers who are using it on terminal servers. It's good, has all functions they are looking for and the new Microsoft store app is...

  4. How to allow Managers to access Admin Reporting section but nothing else

    Hi guys, I'm trying to give the Department Managers enough permissions to be able to see the Admin - Reporting section but nothing else. I really don't want them fiddling with the settings in 3CX because there is too much to go wrong. If I give them the Role of Receptionist or Department...
    • Alex Fogerty
    • Thread
    • new role reports role user roles
    • Replies: 3
    • Forum: SMB

  5. Call Report - Filter by Totals

    Is there any way to run the Call Report. and filter it by calls that the totals were longer then a certain amount of time. Like for example the "Queue Performance Overview" report has an option "Exclude calls dropped before" Is this something that can be added to the main "Call Report"
    • Mendy E
    • Thread
    • 3cx reports filter reports
    • Replies: 0
    • Forum: Other
  6. United Living

    Loss of Scheduled Reports on v20 and Update1

    Is there any dates for Update 1 and scheduled reports? When we updated to v20 it looked like Update 1 was going to be late Jan 2024 according to the website and therefore I thought we would have scheduled reports but this seems to have changed. Is there any approx. date as to when Update 1 will...

  7. v20 extension statistics reports

    Where do we find / how do we create extension statistics reports with more advanced filters now? We had many recurring daily reports configured to filter calls to external exceeding 5 seconds and start with ... numbers. I cannot find our existing reports, nor how to create a new report with such...

  8. Reports not sending when scheduled

    Good Morning Support, I am hoping you can help us figure out an issue with our reports not sending correctly. We originally had multiple reports setup, some would run daily, others at the beginning of the week, for the week previous. After upgrading to 18.0 U7 (build 312) our reports are not...

  9. Missing calls from reports

    I have attached two report images about an predictive dialer. The Queue is 859. One report has "From 859--->To Any" criteria and the other without (From Any--->To Any). This is not normal. When I have "From 859--->To Any" there is not any call.
  10. KL_Astranti

    Detail on 3CX call reports

    Simple question -- does the reporting data account for unanswered calls include calls made out of hours? If so, is there any way to filter them like that?
  11. nicojmb2

    Detailed call report

    Hi, We have a client with a QUEUE with 15 persons with "Round Roubin Skillbases" and tellme that the system do not work as spected... He tellme that sometimes people with hight skill receive the call before the people with lower skilll. I realized a lot of posibilities and works perfect, but...

  12. Deleting call history in PWA and APP

    Hello, we are running hosted 3cx and provide service to few clients. i have a question about in app/pwa call history, if client delete a call / all call history from APP and PWA will the deleted calls history not be included in the next day call report? kind regards

  13. Combine multiple reports/schedule reports

    Hi I have just ran an average wait time report, however when multiple queues are selected it combines the statistics, it would be great if you could select to either combine or separate these out so that you ended up with a graph for each queue but in one report. It also isn't possible on the...

  14. Statistics on Time!

    I need to know, in simple words if 3cx has any plans to access our statistics... apparently other companies are doing that " 3CX Exporter tool that can replicate all 3CX data to SQL or MySQL and then build your own reports, again, using whatever reporting tool you prefer" but I don't know if 3cx...

  15. Customize Reports

    Hello. I'm trying to pull some specific call reports and customizing the data. Am I overlooking a way to do this? Here are the specifics that I'm attempting to pull: -Queue Agent Login AND Available stats -Queue Agent Total Time on Calls -Number of Calls sent to an Agent -Number of Calls...

  16. Bug in report (or badly worded?)

    I was running the "Agents in Queue Statistics" report and noticed that the total number of calls for last week was less than in the "Queue Performance Overview" report for the same time period and same queue. On investigation I realised that I had the "Exclude calls dropped before 5 seconds"...

  17. Live Chat Reporting

    Hi all, I'am using on promise Pro version of 3CX (18, update 5). The question is, how to have a full chat report such as first response speed, availability rate of CSR, average resolution time, customer satisfaction score, first contact resolution and average wait time? Thank you.
    • maxgp
    • Thread
    • live chat reports
    • Replies: 2
    • Forum: Live Chat

  18. 3CX Busy Call showing as unanswered in Call Log

    Hello, if a extension is busy, the call gets filtered as "unanswered" in the Extension Statistic Report. Basically "Busy" is returned when calling a extension that is already in a call. That call doesn't go trough, but it gets filtered as "unanswered" in the Extension Statistic Report. Is...

  19. Can the 3CX reports split by the Groups? as we are able to get reports for all users but when we want to get the report group-wise, I'm not.

    Hi All, I'm creating a 3CX report based on the call trasferred, so different users can transferred the calls to different groups. So, my requirement is, I want to create a report in which I can get the groups i.e. the reports should be group-wise in a single repport as I can get the report...

  20. Calls taken on 3CX app aren't counting towards queue talk time

    3CX Version, Pro Annual 18.0 (Build 461) Server OS, Debian 10 Is the 3CX Server Hosted and where? On-Prem ESXi When generating a Queue Performance Overview, the talk times for extensions are wrong. The bottom extension 447, shows a talk time of only 5 minutes for 98 calls and an average talk...
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