3CX - Teams: Cross Platform Presence

[al-austria]

Hello!

I have two questions/feature requests:

1) Are there any updates on the cross-platform-presence feature between 3CX and Microsoft Teams and vice versa?
2) We activated the "Teams direct routing" feature in 3CX. Now all calls are also forwarded to Microsoft Teams. Is it possible to block forwarding calls to Teams for the complete 3CX instance or for single users? Because of the forwarding our users get double call notifications (3CX client an Teams client). We don't want to deactivate direct routing because outbound calls from Teams should be possible. It's only about the double notifications an popups from the two clients! This is a bit annoying for the users.

Regards!
AL

 

[Evolute IT]

Don't do it. The integration will be discontinued in U5. Microsoft keeps changing the APIs so it's a waste of development for 3CX.

You will need to find a third-party integration.

 

[al-austria]

So we shouldn't use "Teams Direct Routing"?
Should we use a third-party integration instead of "Teams Direct Routing"?
Can you suggest some third-party integrations?

 

[N_G]

I wouldnt use it at all. If customer wants teams let them use teams all the way.

 

[DynamicNetworksGroupLeeds]

I wouldnt use it at all. If customer wants teams let them use teams all the way.

I don't understand what the big hate is here.

 

[Marconi]

I don't understand what the big hate is here.

It's not a case of hate. Microsoft keep changing the Teams API so, until it is stable, there is no point in anyone trying to do a direct integration unless they want to re-write it every week or two.

 

[ihu]

Hello,

1. Are there any updates on the cross-platform-presence feature between 3CX and Microsoft Teams and vice versa?
2. Does using Microsoft Teams in calls or conferences changes the status of 3CX extension to DND, and logs the extension out of the call queues?

 

[Charles_3CX]

Hello,

1. Are there any updates on the cross-platform-presence feature between 3CX and Microsoft Teams and vice versa?
2. Does using Microsoft Teams in calls or conferences changes the status of 3CX extension to DND, and logs the extension out of the call queues?

None of this Is possible directly with teams, Calendar sync is available via M365 integration and Outlook calendar appointments which changes the extension status.