Device Info
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Phone Model: All Android updated to 15.0.71
Issue Info
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Handset: Cell Phone
Contacts: [Local]
Connection: [WiFi|]
Server: [Internal]
Att and Blind Transfers are not working. The following is what happens. These have been sent to 3cx support with no response. The phones I have that have not been updated to .71, work fine. Please Fix!
1. Phone one picks up a call- opens line one
2. phone 1 hits att transfer with intention of transferring to phone 2 - opens line 2
3. Phone 1 goes to the phonebook and hits phone 2's extension, hits call extension
4. Phone 2 rings and is picked up- opens line 3 on phone 1
5. Phone 1 hits the transfer button with intent to transfer call
6. Phone 1 does not transfer the call, instead it puts phone 2 on hold, and the original call stays on hold.
If you type the extension of the person, instead of selecting from the phonebook, then the call will transfer as expected. This is a workaround, but not practical for my company, as we have too many lines to memorize.
Thanks!
-------------------------------------------------------
Phone Model: All Android updated to 15.0.71
Issue Info
-------------------------------------------------------
Handset: Cell Phone
Contacts: [Local]
Connection: [WiFi|]
Server: [Internal]
Att and Blind Transfers are not working. The following is what happens. These have been sent to 3cx support with no response. The phones I have that have not been updated to .71, work fine. Please Fix!
1. Phone one picks up a call- opens line one
2. phone 1 hits att transfer with intention of transferring to phone 2 - opens line 2
3. Phone 1 goes to the phonebook and hits phone 2's extension, hits call extension
4. Phone 2 rings and is picked up- opens line 3 on phone 1
5. Phone 1 hits the transfer button with intent to transfer call
6. Phone 1 does not transfer the call, instead it puts phone 2 on hold, and the original call stays on hold.
If you type the extension of the person, instead of selecting from the phonebook, then the call will transfer as expected. This is a workaround, but not practical for my company, as we have too many lines to memorize.
Thanks!
