3CX 911 hierarchy

[Stephen H]

I am building a 911 database of sorts for the 3CX system. I have a school that needs 911 transmitted number set per classroom, which the carrier will associate with a building, floor and classroom. I am setting up outbound rules to reflect the 'Calls from extension' and the 'Outbound caller ID'. Will this work in the Outbound Rules fields or should i put them all in System>Emergency>Add emergency numbers fields? I have about 100 entries to make.

Thanks in advance

 

[GregG_3CX]

@Stephen H I would recommend reading through our e911-geolocation guide as I believe there is a much easier way for you here!

 

[Stephen H]

Thank you, Greg. I am not using Bandwidth or Voxtelesys. In that case, would i use System>Emergency or outbound rules?

 

[GregG_3CX]

@Stephen H, You can also configure geolocation with a Generic Template, it does not have to be Bandwidth or Voxtelesys. Here is also a short video tutorial, which is dated, but still has good info.

Outbound rules are not the best way to go as you cannot transmit a location. We do have several other threads in our Forum which have good info for you as well. https://www.3cx.com/community/threads/multiple-locations-same-outbound-phone-how-to-e911.114300/

Thread 'Hotel and E911'

Jul 16, 2022

Hi,
I recently installed 3cx on AWS and have it working with a Grandstream GXW4248. The hotel is 29 rooms plus a managers apartment. I need to know if we need to be compliant with Ray Baum's Act by setting up each room with its own location and what is the best option to do so. We are with VOIP.ms and I don't want to setup a separate DID for each room unless that is the only/best option.

Secondly, we have setup 2 emergency numbers under Settings > General. The two numbers are 911 and 9911 (strip the first digit). And we have setup notifications on these two numbers to ring front...

• moonmotel
• e911 grandstream gxw-4248 hospitality hotel kari law motel ray baum
• Replies: 9
• Forum: Other

If you configure your emergency number, its only going to transmit 1 location. If each classroom has to transmit a unique location then assign each extension with a unique DID, and then from the Carrier's Portal, designate a location (ie. Classroom 22, 2nd floor) which will be sent to PSAP.