We have been using the 3CX M365 integration for a while now and it is working well.
One issue we have run into of late is user provisioning for accounts that are created in M365 that are disabled in M365.
Through automation, new user M365 accounts are automatically created and are set to disabled until the morning of the staff starting working when the account is then activated and password is changed. I have noticed that sometimes this results in the users 3CX account not being made automatically while other times it is.
Is there some kind of schedule or trigger that causes accounts to be made? When does 3CX detect that a new account needs to be made?
My workaround for now is to go into the 3CX M365 configuration, selectively NOT sync the new user (the sync selector can "see" the new users account), save, go back into the user and enable syncing of the new user, save and then wait a bit and the new account gets made.
One issue we have run into of late is user provisioning for accounts that are created in M365 that are disabled in M365.
Through automation, new user M365 accounts are automatically created and are set to disabled until the morning of the staff starting working when the account is then activated and password is changed. I have noticed that sometimes this results in the users 3CX account not being made automatically while other times it is.
Is there some kind of schedule or trigger that causes accounts to be made? When does 3CX detect that a new account needs to be made?
My workaround for now is to go into the 3CX M365 configuration, selectively NOT sync the new user (the sync selector can "see" the new users account), save, go back into the user and enable syncing of the new user, save and then wait a bit and the new account gets made.
