3cx outage? North America

[ARTipsadmin]

Hosted service, web console won't load, phones say unable to complete SIP registration. Anyone else experiencing this?

 

[Charles_3CX]

It looks like our system is working fine and there haven't been any reported outages. If you're still experiencing issues, it might be helpful to check your network connection on your end. We're here to help if you need any further assistance!

 

[kylem]

Hosted service, web console won't load, phones say unable to complete SIP registration. Anyone else experiencing this?

Experienced the same with hosted service. Also, call quality issue. One of our users started seeing this... signing out and in got past that error.

 

[ARTipsadmin]

The web console won't load from multiple different locations, address ending in ca.3cx.us. It just spins and never loads or gives an error, multiple browsers, multiple different offices\ISPs

 

[kylem]

We are on ca.3cx.us too.

 

[ARTipsadmin]

it is loading now, no changes on our end, phone appear to be registering now too. There had to have been an outage

 

[kylem]

When things restart, please let me know how the audio quality is. We have users experiencing a tiny sound, like hearing someone in a fishbowl.

 

[Charles_3CX]

it is loading now, no changes on our end, phone appear to be registering now too. There had to have been an outage

We haven't experienced any outages on our end, but it seems you might be having trouble on your side
.

 

[ARTipsadmin]

Were there any updates performed? The interface is the updated version

 

[kylem]

We haven't experienced any outages on our end, but it seems you might be having trouble on your side
.

Something happened at 3CX. All of these people making similar reports is not a coincidence: https://statusgator.com/services/3cx

 

[Charles_3CX]

Were there any updates performed? The interface is the updated version

We did not perform any updates, and we only push releases to systems running NFRs, Trials and 4SC subscriptions, none of which have received updates, especially not to an alpha release. Was this done by someone with access on your side?

 

[ARTipsadmin]

No we did not update, and wouldn't (knowingly) update to an Alpha version either. Is there a log that shows update history?

 

[kylem]

Report from user just now:
very bad connection from customers and when we try to call out it rings then hangs up after two rings

Rebooted 3CX OS. No change.

 

[ARTipsadmin]

Choppy inbound call quality in our tests too, ftr we're on Version 20.0 Update 9 (Build 995 Release - AI 1.4.48), so not the alpha. But can't tell when this version was updated exactly.

 

[kimobility]

We have 1 site out of 4 that are also unable to access our 3cx hosted instance. East coast and central US seem fine, West coast is having issues connecting to the same instance.