Solved 3CX Softphone Issue

[Schrodz]

I have a bit of a problem with the soft phone. We are going through a testing phase at the moment so it might be me,I am able to make 1-2 calls from the softphone. When I make another call. I click call, it flashes up quickly then disappears. The only way to fix it, is I have to click on the little phone button, click Desktop(CTI) then click back onto softphone, works for 2 calls then does the same thing.

Can you help?

 

[Schrodz]

Just me with this issue?

 

[Panayiotis_3CX]

Hello @Schrodz,

Do you have a microphone? On the client go to Settings > Audio Options > Audio Devices. If under the option Microphone the field is blank, that is the issue. The reason it works for the first call when you change to CTI mode and back to softphone, is because the first call is allowed without a microphone for testing.

 

[Schrodz]

Wow, I feel like an idiot! Thank you
Dan