Solved 3CX Stopped Working

[cobaltit]

glad you got it resolved finally - but I guess this mean 3CX paid support doesn't cover weekends.

I think it would be useful someone confirming this status for other re-sellers who land in this position over a weekend and try and get support.

? It's pretty clear in the partner portal what the support hours are.

And this didn't really seem like that big of a deal unless that was your first backup. I mean running out of space will bork a lot of things, not just 3CX so that's not really 3CX specific. And if you have a backup you just either purge the package and reinstall, nuke the VM and reinstall or roll back your snapshot, depending on your backup methodology. But glad you got it resolved and hopefully 3CX refunds your ticket. But this is also why 3CX recommends obtaining support through a partner.

 

[Tahir]

Every partner starts somewhere, some are just earlier on in their journey than others.

Cobaltit, yes if you are a certified partner it seems pretty clear what the support hours are, the number to dial etc. However, in my partner portal as an Affiliate there is no hint of a reference to any of that as I had access to previously. In fact, the only option is to buy a ticket and then create a case. If i have missed something within my partner portal I would be happy to review it if you can point out where its marked so clearly?

 

[cobaltit]

What's an affliate partner? Is that the starter level before Bronze?I didn't see anywhere that mentioned you were a partner. I was quoting eddv123 who I assumed was a partner. Anyways in the partner portal when I click on Support Tickets I see this:

Monday-Friday 3:30 AM - 2:00 PM

I believe the support time is regional.

 

[Tahir]

What's an affliate partner? Is that the starter level before Bronze?I didn't see anywhere that mentioned you were a partner. I was quoting eddv123 who I assumed was a partner. Anyways in the partner portal when I click on Support Tickets I see this:

Monday-Friday 3:30 AM - 2:00 PM

I believe the support time is regional.

No worries, I believe its below Bronze but again within my portal it does not show the levels either which would be helpful to give us something to aim for and see the value from each partner level. Just seems very silly that they have stripped a lot out leaving partners like me without much direction or insight other than through articles and guides elsewhere when ideally these should be within the partner portal.

 

[cobaltit]

@Tahir

For the partner levels you can reference this:

https://www.3cx.com/partners/channel-partner-program/

Congrats on being a new partner and good luck. As long as you remember backup,backup,backup and that VoIP is 95% networking you should be fine.

Good luck!

 

[Tahir]

@Tahir

For the partner levels you can reference this:

https://www.3cx.com/partners/channel-partner-program/

Congrats on being a new partner and good luck. As long as you remember backup,backup,backup and that VoIP is 95% networking you should be fine.

Good luck!

Thanks buddy

 

[YiannisH_3CX]

Hello @Tahir

Glad to see the issue has been resolved and everything is now up and running. The 3CX support SLAs and office hours are included in the support procedures document. If i remember correctly there is a link to the support procedures before buying a ticket. The link to the support procedures can be found here: https://www.3cx.com/ordering/

 

[Tahir]

Hello @Tahir

Glad to see the issue has been resolved and everything is now up and running. The 3CX support SLAs and office hours are included in the support procedures document. If i remember correctly there is a link to the support procedures before buying a ticket. The link to the support procedures can be found here: https://www.3cx.com/ordering/

I certainly do not recall seeing that when I clicked create a support case. I could go and check again but at present it says I don't have any credits available to create a case. Can someone confirm the refund on the case that was opened and resolved here rather than via support as no one appears to be coming back to me on that?