Toggle sidebar Toggle sidebar

3CX V15.5 Update 2 Final Release: Hotdesking, CRM integration and more

Status
Not open for further replies.
nb

nb

Support Team
Joined
Jun 7, 2007
Messages
2,510
Reaction score
392
Update: V15.5 is no longer available. Download the latest version here. The feedback we received from the BETA release of Update 2 was very positive, we\'re glad that our users are happy with the new features and improvements we\'ve made to v15.5. This final release of Update 2 includes all the features of the BETA as well as some bug fixes and fur...
Click to expand...
Continue reading the Original Blog Post.
 
Last edited by a moderator:
Argh... we auto-updated last night and now we have no inbound calling. Internal and outbound calling are fine. What gives? Getting errors in the log that look like an issue with the trunk (Broadvoice) -
Code: 
11/17/2017 2:44:16 PM - [CM503021]: Call(C:17): ACK is not received from sip:[email protected]
 
is anyone else not able to deploy the new firmware to yealink phones? all it seems to do when i deploy it is reboot the phones?
 
Ok so I'm just getting up to speed on the Softphone Audio Conferencing downgrade...

So the 3CX Softphone is now worse than a Deskphone for creating an audio conference.... seems a little backwards?

If I'm wanting to on-demand audio conference two colleges in (who are on their mobile phones driving around)... how can this be achieved with this new method? Also why do i then have to login to a web page.. when again I'm simply trying to create an audio conference (just like I can on any desk phone... and used to be able to).

Users won't have their webclient password handy... so its just a login page to them, they will just complain to us, the vendors... and we cannot do anything about it.
 
  • Like
Reactions: sip.bg, comms1 and mtech1
  • Like
Reactions: comms1 and sip.bg
You need a commercial license to use your own SMTP server, probably this is the reason.
 
I love the WINDOWS TERMINAL feature! Sooooo cool!

SO one question, can I have more commands to operate, such as "ifconfig"? or "vi" to change the static IP or other commands frequently used .

Thx~
 
Please bring back the old conference functionality!!!!!!!!
 
  • Like
Reactions: sip.bg
David Ashworth said:
Argh... we auto-updated last night and now we have no inbound calling. Internal and outbound calling are fine. What gives? Getting errors in the log that look like an issue with the trunk (Broadvoice) -
Code: 
11/17/2017 2:44:16 PM - [CM503021]: Call(C:17): ACK is not received from sip:[email protected]
Click to expand...

I had the same problem. I solved it by using UDP instead of TCP. If this is Your problem, You can change this in your trunk config.
 
Where can I read about.
-new receptionist features?
-planning conferences with my own calendar?

I cannot find instructiuons...
 
And Yes: Please bring back the old conference functionality.
 
  • Like
Reactions: sip.bg
I tried scheduling a conference from the web client for now and another for later. In both cases, I tried to add an email and never received the calendar invite. How are the attendees, supposed to join the conference if they never receive an email with the call-in details? I am able to send test emails from the management console and receive voicemail/etc emails so the email server is configured correctly.

On top of that, I can't receive audio from call queues and calls drop after 30 secs over Broadvoice trunk. I have another "unsupported" trunk that is working fine. So I open a ticket, do all the leg work (send pcaps, support files, etc) and wait all day for no response. So a whole day where half my users can't receive calls longer than 30s and half the queues had to be rerouted.
 
Anyone else getting a invalid account while trying to hotdesk with a yealink T40G? Also if i log into the phone I get a "register failed' under account settings.
 
Last edited:
  • Like
Reactions: Joe W
Has anyone run in to this issue with using hotdesking on a hosted instance? I have the PBX running on a Debian Linux VM and the test phone connected to an SBC running on a Raspberry Pi that is tunneling back to the PBX. The hotdesking extension registers just fine and there are other phones working correctly on the SBC as well.

The issue us when I try to use any dial codes (ex. *77*EXT* or 9999 - Just for testing) I get a "Forbidden" error on the phone. Ext 6001 is enabled for hotdesking and the hotdesk phone is a Yealink T42G. Below is the error displayed in the activity log:

11/27/2017 11:49:29 AM - Exception: ParseException ../../rutil/ParseBuffer.hxx:230, Parse failed unexpected eof in context: *77*6001* ^ @ ../../rutil/ParseBuffer.hxx:230

Any help would be appreciated.

Thanks
 
StefanW said:
check the admin guide of hotdesking, you must have a dial code.... check the end of: https://www.3cx.com/docs/hot-desking/
Click to expand...

Thank you Stefan. That was the issue.

However, I am running in to another issue when using the Yealink T42G and T52S with hotdesking. Logging in when the hotdesk extension is idle works properly. The phone fetches the new provisioning file then reboots and the extension is logged in and working. The issue is when I try to log the extension out using the "Logout" key or the dial code. The phone system shows the hotdesk extension is logged out but the account stays on the phone until I hard reboot the phone. When the phone boots it fetches the hotdesk extensions provisioning and is back to idle. I believe others are having issues with Yealink phones but wanted to see if this was a known issue.

Update Nov 29th, 2017:

I seem to have narrowed down the issue. The phones are not automatically auto-provisioning after login/logout with hotdesking codes. When I force auto provision right after the login the account logs in/out without a reboot in less then a minute just like it is supposed to.
 
Last edited:
Hello,

we did the upgrade yesterday. Since the upgrade we are facing a big problem.
The 3cx Desktop Client (and the Webclient as well) disconnects every 10 seconds
and reconnects after 2-3 seconds on it's own. The client is nearly unusable at the
moment, it's really annoying.

First of all we thought it's an firewall/antivirus issue, but the problem remains even
if we put a client in the same subnet/vlan with antivirus disabled.

Do you have any hints?

Thanks in advance,
Rafael.
 

Attachments

  • 3cx.PNG
    3cx.PNG
    22.5 KB · Views: 8
Hello again,

the 3cx Client Log has loads of Messages like this:

Code: 
[29.11.2017 13:42:06.666][1] Error event caught, Exception occured in Notification thread, channel [ 42759282 with https://xx.xx.xx.xx:5001/myphone/MPWebService.asmx ]
[29.11.2017 13:42:06.671][1] System.IO.IOException: Von der Übertragungsverbindung können keine Daten gelesen werden: Die Verbindung wurde geschlossen.
   bei System.Net.ConnectStream.EndRead(IAsyncResult asyncResult)
   bei System.IO.Stream.<>c.<BeginEndReadAsync>b__43_1(Stream stream, IAsyncResult asyncResult)
   bei System.Threading.Tasks.TaskFactory`1.FromAsyncTrimPromise`1.Complete(TInstance thisRef, Func`3 endMethod, IAsyncResult asyncResult, Boolean requiresSynchronization)
--- Ende der Stapelüberwachung vom vorhergehenden Ort, an dem die Ausnahme ausgelöst wurde ---
   bei System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   bei System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   bei System.Net.Http.HttpClientHandler.WebExceptionWrapperStream.<ReadAsync>d__4.MoveNext()
--- Ende der Stapelüberwachung vom vorhergehenden Ort, an dem die Ausnahme ausgelöst wurde ---
   bei System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   bei System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   bei MyPhoneClientChannelNet.Implementation.ClientChannelImpl.<ReadLineAsync>d__100.MoveNext()
--- Ende der Stapelüberwachung vom vorhergehenden Ort, an dem die Ausnahme ausgelöst wurde ---
   bei System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   bei System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   bei System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd(Task task)
   bei MyPhoneClientChannelNet.Implementation.ClientChannelImpl.<NotifReaderThread>d__101.MoveNext()

[29.11.2017 13:42:06.682][1] MainWindow activated
[29.11.2017 13:42:06.683][1] Myphone server [ 42759282 with https://xx.xx.xx.xx:5001/myphone/MPWebService.asmx ] got disconnected, IsExplicitLogoutRequest False
[29.11.2017 13:42:06.683][1] channel_Disconnected 2
[29.11.2017 13:42:06.683][1] Setting app channel to null, was [ 42759282 with https://xx.xx.xx.xx:5001/myphone/MPWebService.asmx ]
[29.11.2017 13:42:06.683][1] UnsubscribeEventsFromMyPhoneAndCTI()
[29.11.2017 13:42:06.685][1] Setting tmp channel to null, was [ 42759282 with endpoint not selected yet from='https://xx.xx.xx.xx:5001/myphone/MPWebService.asmx; https://xx.xx.xx.xx:5001/myphone/MPWebService.asmx' ]
[29.11.2017 13:42:06.685][1] UnsubscribeEventsFromMyPhoneAndCTI() finished
[29.11.2017 13:42:06.685][1] channel_Disconnected 3
[29.11.2017 13:42:06.685][1] IsExplicitLogoutRequest = False
[29.11.2017 13:42:08.735][1] Connection failed.
[29.11.2017 13:42:08.735][1] LoginToMyPhone() started
[29.11.2017 13:42:08.735][1] Created tmp channel = [ 16287199 with endpoint not selected yet from='https://xx.xx.xx.xx:5001/myphone/MPWebService.asmx; https://xx.xx.xx.xx:5001/myphone/MPWebService.asmx' ]
[29.11.2017 13:42:08.735][1] LoginToMyPhone() ended
[29.11.2017 13:42:08.735][23] Read numbers from guid '976f2696-d1cb-4812-8bc7-ecdc1980688d': 2540643990 53707 18450 35783 260430064806029
[29.11.2017 13:42:08.802][1] LoginCallback() starts
[29.11.2017 13:42:08.802][1] Setting app channel to [ 16287199 with https://xx.xx.xx.xx:5001/myphone/MPWebService.asmx ], was null
[29.11.2017 13:42:08.802][1] LoginCallback() ended
[29.11.2017 13:42:08.802][1] LoginCallback() starts
[29.11.2017 13:42:08.802][1] Setting app channel to [ 16287199 with https://xx.xx.xx.xx:5001/myphone/MPWebService.asmx ], was [ 16287199 with https://xx.xx.xx.xx:5001/myphone/MPWebService.asmx ]
[29.11.2017 13:42:08.802][1] LoginCallback() ended
[29.11.2017 13:42:09.906][1] Connection to myphone server [ 16287199 with https://xx.xx.xx.xx:5001/myphone/MPWebService.asmx ] got established successfully
[29.11.2017 13:42:09.909][1] Closed myphone reconnection message window
 
Nice, Nice, Nice!

Scheduled the update right away for tonight :). Im really happy about the HotDesking feature and the QR code for configuring mobile apps :D

I've been hotdesking for years in combination with 3CX and SNOM telephones with a custom template, I can swing goodbye to that :)

However!; A neat feature for the hotdesking will be;
- Automated bulk log-off at set time (over night)
- Or, idle timeout, phone logged on for more then 8 hours but have not been active? Automatically log those off, thats atleast, an build in option on all snom phones :)
 
  • Like
Reactions: Kniteschaed
Status
Not open for further replies.

Latest Posts

Forum statistics

Threads
112,089
Messages
590,697
Members
165,056
Latest member
PANAMERICANAGLOBAL
3CX Logo Footer Copyright © Sitemap Privacy
Top Bottom