3CX V18: Connecting Teams & Customers - Faster, Better, More Efficiently

[Constantinos Constantinou]

@Lantera give it a check on the following post:
https://www.3cx.com/community/threads/v18-beta-1-gearing-up-for-release.82821/post-385214

 

[Evolute IT]

got it! I have now an A record with teams.whatever.com that points to the Azure VM. So far, so good.


Let's forget I'm trying to make it work in a test environment. But, right now, I'm in Teams Direct Routing section (Voice -- Direct Routing) and there is not a place to generate a CSR nor anything related. (url https://admin.teams.microsoft.com/direct-routing/v2)

Follow Constantinos post. If you still have trouble, DM me. I'll help you out.

 

[Danvarii]

Thank you for the new version! It looks really slick.
Mimicing the Gobal Search bar functionality in the Contact Search bar seems like a fair solution as well.
Our customers are very much used to the currenct search bar, and this will be in line with their expectations.

Two other points of consideration from my end:

1. Calendar (O365) Status Sync to different 3CX status
   Would be nice if we could specify the 3CX status mapped to an Outlook Calendar status.
   Currently Busy in Outlook maps to 'Do not Disturb' in 3CX.
   This add the red flag in the extension overview (which is good!), but also forwards all calls to voicemail (which we don't like). Would be nice if we could map Busy in Outlook to 'Custom 1' in 3CX.
   
   
2. Contact Search doesn't search in CRM contacts anymore.
   In previous versions it did, and we use it quite extensively.
   CRM Contacts get created automatically based on the CRM API, but we never make it open the popup.
   Searching in 3CX is/was way more convenient then opening the CRM app.

All in all, great stuff!

 

[SteveITS]

After we updated our server to 18 (technically, RC2 at the time) I set up a Call By Name DR option to test something for a client. That choice played a "file not found" message until I updated our language in Settings/System Prompts. As I understand from older forum posts this is by design and those prompts don't auto-update. Just pointing this out for others.

 

[NickD_3CX]

After we updated our server to 18 (technically, RC2 at the time) I set up a Call By Name DR option to test something for a client. That choice played a "file not found" message until I updated our language in Settings/System Prompts. As I understand from older forum posts this is by design and those prompts don't auto-update. Just pointing this out for others.

Go to Settings --> System Prompts and check if there are any updates. If there are, install them and try again.

 

[liss]

Hi All,

Is anyone else seeing this in the teams integration. Inbound call gets declined from the teams side and the call drops with the remote party hearing a call can not be completed or another error message (depending on carrier)?

Thanks!

 

[mtayl0783]

Congrats on the launch! We were looking at deploying 3cx with the Chrome extension as our clients all run Ubuntu but it seems like the extension is going away and only a Windows client exists at the moment.

Is there a timeline on when a Linux client will be released? Hopefully not too long since it's Electron-based?

 

[SteveITS]

Go to Settings --> System Prompts and check if there are any updates. If there are, install them and try again

That's what I was trying to describe. Yes that updated the prompts. I was just a bit surprised that wasn't updated by the v18 upgrade, that's all. Since those aren't updated normally, I guess there is a gray area between "we don't want to overwrite someone's custom prompts" and "we need to add a new/missing file." To be fairer to v18 I don't know when that prompt was added, or if we had ever updated the prompts before...this install is a bit over 2 years old so was probably 16u1 or 16u2 originally (and updated all along after that).

 

[FridayIT]

any ETA for the CFD for V18, or can we simply use our current CFD flow?

 

[edossantos]

any ETA for the CFD for V18, or can we simply use our current CFD flow?

We will release it very shortly. Meanwhile, you can use the current version of the CFD to build apps for v18.

 

[AaronBrown1980]

When will the windows V18 be ready to download?

 

[Colorado VoIP]

how do we initiate a chat with an outside SMS number when they haven't contacted you first? i've tried +15555555555 (sample number) in the chat box but it does not go anywhere. so far it seems like they have to text inbound first to be responded to??

 

[Lantera]

Follow Constantinos post. If you still have trouble, DM me. I'll help you out.

I was finally be able to set it up. It's good to say: "that was easy" when it's done .

Now that I see the integration, tried to test it. I tried to place a regular phone call to my cell phone through Teams and it says that I don't have the proper license.

I currently have a Microsoft 365 Plan + Microsoft Phone System (add-on) according to the requirements (https://www.3cx.com/docs/microsoft-teams-business-voice/). Am I missing something else?

I'm really proud of this forum (and the product as well)

 

[Evolute IT]

I was finally be able to set it up. It's good to say: "that was easy" when it's done .

Now that I see the integration, tried to test it. I tried to place a regular phone call to my cell phone through Teams and it says that I don't have the proper license.

I currently have a Microsoft 365 Plan + Microsoft Phone System (add-on) according to the requirements (https://www.3cx.com/docs/microsoft-teams-business-voice/). Am I missing something else?

I'm really proud of this forum (and the product as well)

If you have a M365 Business and not E3/E5, I believe you need Business Voice and not Phone System. AFAIK.

 

[SweetAction]

MS Gold Partner here who deals with a lot of license questions.

Business Voice is 3 SKU's combined. Limit of 300 per Microsoft Tenant
-Phone System ($8)
-Domestic Calling Plan ($12)
-Audio Conf ($4)

Normal pricing makes this SKU $20 so it's a savings (basically Audio Conf for free)

All you need with Direct Routing is Phone System.

You also need Teams but that's like in every 365 subscription already

In short - Teams + Phone System is all you need. Doesn't matter if you have Business Basic

(Business Line: 300 max per tenant. E(nterprise) Line: More then 300. Can mix and match if you have say 400)

After provisioning it may take up to 48 hours to be ready.

 

[Alphabetic]

What does the Q icon do when looking at the Team page?

 

[Alphabetic]

I see you still havent fixed the search function for the recordings page via web client..

 

[accentlogic]

1. Calendar (O365) Status Sync to different 3CX status
   Would be nice if we could specify the 3CX status mapped to an Outlook Calendar status.
   Currently Busy in Outlook maps to 'Do not Disturb' in 3CX.
   This add the red flag in the extension overview (which is good!), but also forwards all calls to voicemail (which we don't like). Would be nice if we could map Busy in Outlook to 'Custom 1' in 3CX.

Vote this one up or add a new Idea if you really need more granularity. If you cannot add an idea PM me and I will do it.

https://www.3cx.com/community/threa...k-working-elsewhere-to-3cx-available-2.81013/

 

[Evolute IT]

MS Gold Partner here who deals with a lot of license questions.

Business Voice is 3 SKU's combined. Limit of 300 per Microsoft Tenant
-Phone System ($8)
-Domestic Calling Plan ($12)
-Audio Conf ($4)

Normal pricing makes this SKU $20 so it's a savings (basically Audio Conf for free)

All you need with Direct Routing is Phone System.

You also need Teams but that's like in every 365 subscription already

In short - Teams + Phone System is all you need. Doesn't matter if you have Business Basic

(Business Line: 300 max per tenant. E(nterprise) Line: More then 300. Can mix and match if you have say 400)

After provisioning it may take up to 48 hours to be ready.

I honestly never know. MSFT licensing is just a big mess. We use Business Voice but if you're telling me I can use Phone System, I'll switch lol

What does the Q icon do when looking at the Team page?

It just indicates if that user is logged in to queues globally or not.

 

[SweetAction]

I honestly never know. MSFT licensing is just a big mess. We use Business Voice but if you're telling me I can use Phone System, I'll switch lol

You can switch to just Phone System and with Teams have 1:1 calling.

If you want dial in on your meetings - you need audio conf

Still, $12 is cheaper then $15 (current business voice promo price)

For a non profit pricing is even better. $3 for phone system, $1.4 for audio conf.