Solved 3CX Web Meeting / Conference Links not Working on iOS

[radeonxpc]

Hello All,

I've run into an issue where I can not get the join links for 3CX web meeting working on iOS mobile devices.

With the latest version of the 3CX WebMeeting app installed the links generated via email conference invites and also the link directly taken from the meeting room do not seem to carry across and open up in the application. Instread the standard browser join screen is displayed advising the user they are using an unsupported browser, the join button is also greyed out.

I have tried both Safari and Chrome mobile browsers to no avail, reinstalling the app and restarting the phone did not seem to have an affect.

From what I can see in the mobile app there is no futher settings or options. I am just advised to clink the join link sent in the email.

Has anyone else run into a similar issue? Or have any ideas how I might fix it? I presume this is device / device OS related, but I have checked all port forwards regardless and can confirm that the links do work when used on a supported desktop browser.

Thanks in advance.

 

[paurus]

and so do we

 

[LeonidasG_3CX]

We're looking into this. Please be patient for a short while until we identify any possible issues.

 

[radeonxpc]

As of this morning and the associated iOS update all appears to be working again.

Thank you.

 

[YiannisH_3CX]

Glad to see the issue has been resolved