4 Sim Call PRO & Enterprise Now Free for 1 Year

[StefanW]

From your partner portal, which soon will be also upgraded to the same experience of the end-user portal, you can locate under MORE the POC option. This even allows you to upgrade to bigger subscription sizes in PRO and ENT, however on those on a limited amount of time.

 

[SteveITS]

Yes, you need to log into the customer portal of the license key, not your partner portal.

Thanks all, that was indeed it. Also of note for lurkers, the customer gets the welcome/registration email (to get to the portal) after activating the initial/trial key. Then use button Free Upgrade, not Upgrade. (this was our first Standard so it's all kinda new...all the rest have been higher levels)

 

[Andrew Dunmore]

I'm having some trouble getting our 3CX hosted site to upgrade, on the portal I select the hosted subscription and the window opens and continuously tries to load the First Configuration tab, I select 'Free Upgrade' and then select to upgrade to the Enterprise edition and click confirm but nothing happens.

 

[Evolute IT]

I'm having some trouble getting our 3CX hosted site to upgrade, on the portal I select the hosted subscription and the window opens and continuously tries to load the First Configuration tab, I select 'Free Upgrade' and then select to upgrade to the Enterprise edition and click confirm but nothing happens.

Are you still in the first year? And is this a new license or existing one?

 

[Andrew Dunmore]

Are you still in the first year? And is this a new license or existing one?

Yes first year for this licence, this system has been running 2 months. It was a new licence when set up.

 

[Evolute IT]

Yes first year for this licence, this system has been running 2 months. It was a new licence when set up.

Do you currently have a 8SC Std? If so, you should be able to choose the free upgrade to 4SC Pro or Enterprise.

 

[Andrew Dunmore]

Do you currently have a 8SC Std? If so, you should be able to choose the free upgrade to 4SC Pro or Enterprise.

Yes 8SC, I see the free upgrade and can select my choice. When clicking confirm, the page just refreshes with my selection (the first configuration information is still trying to load in the back ground as well).

 

[Evolute IT]

Yes 8SC, I see the free upgrade and can select my choice. When clicking confirm, the page just refreshes with my selection (the first configuration information is still trying to load in the back ground as well).

I would wait a bit and see. It's just been released so that can happen.

 

[Andrew Dunmore]

I would wait a bit and see. It's just been released so that can happen.

Waiting until this morning hasn't resolved the issue unfortunately.

 

[Natassia Allery]

As in, not the partner portal? (log in as the customer??)

To be particular about it, if I log in as us, go to Keys, find the Assigned Key, click Upgrade, it opens the store, and when I change from 4 to 8 I get:
Upgrade
From: 3CX Std 4 SC
To: 3CX Std 8 SC
...with that key and a price.

Do I need to activate the key first?

If I start out at Buy, and add to cart, it shows the same price.

Hi Steve,

In order to enjoy the 1-year free upgrade you must:

1. Log in to the customer portal
2. Click on Free Upgrade
3. Select the upgrade of your choice.

To the left, under Standard, you can increase the SC all the way up to 1024SC. The key does not have to be activated prior to upgrading for free.

If you are using our 1-year free hosting service also, keep in mind 3CX hosting supports up to 32SC. More info can be found here regarding hosting. https://www.3cx.com/ordering/pricing/hosted-info/

 

[Natassia Allery]

For demos, I asked before and PoC licenses are THE way to go.

I wish we could delete them once we don't need them anymore tho. I too had a bunch of free licenses and I had the support delete them since they were unused.

Hi Frederick

You can unassign them from your partner account via the management console of the PBX, or contact us.

POCs are definitely the way to go for demos, upon closing a sale there is no need to purchase a brand new key, you can upgrade the POC to a paid license.

 

[SteveITS]

1. Log in to the customer portal

Hi Natassia, thanks, as I posted above using the customer portal was the key, I couldn't do it from our partner portal.

The key does not have to be activated prior to upgrading for free.

Hmm, the customer didn't receive the email to log in to the portal until I activated the key. In any case it's resolved now.

 

[new8]

I need to upgrade my NFR from the standard version so I can use and test the Pro features. Why can't I do an in-place license upgrade to Pro? I really do not want to uninstall and reinstall on Hosted Linux because it sounds time consuming and risky.

Can someone help me out with a better way?

Thanks
Tom

 

[N_G]

Nfrs should automatically become Enterprise. If not already so then very soon

 

[Evolute IT]

Nfrs should automatically become Enterprise. If not already so then very soon

Not for Affiliate tho?

 

[Natassia Allery]

I need to upgrade my NFR from the standard version so I can use and test the Pro features. Why can't I do an in-place license upgrade to Pro? I really do not want to uninstall and reinstall on Hosted Linux because it sounds time consuming and risky.

Can someone help me out with a better way?

Thanks
Tom

Hi Tom,

New partners (less than one year since their 3CX partner registration date) enjoy Enterprise NFRs, once their Basic Certification is completed and their NFR is activated.

If you have been a partner for more than 12 months, then you must be of Bronze Partner level and above, as per the 3CX Partner program https://www.3cx.com/partners/channel-partner-program/

These are the only possible ways to upgrade an NFR. Alternatively, you can purchase a license.

 

[Natassia Allery]

Not for Affiliate tho?

This is correct. Not for Affiliate partners who have been registered with us for over a year and have not made it to Bronze partner level, as per the requirements of the 3CX Partner Program https://www.3cx.com/partners/channel-partner-program/

 

[UZZY]

Hi Tom,

New partners (less than one year since their 3CX partner registration date) enjoy Enterprise NFRs, once their Basic Certification is completed and their NFR is activated.

If you have been a partner for more than 12 months, then you must be of Bronze Partner level and above, as per the 3CX Partner program https://www.3cx.com/partners/channel-partner-program/

These are the only possible ways to upgrade an NFR. Alternatively, you can purchase a license.

Hi Natassia, My account is less than a Year, have basic Certification and my NFR is still Standard. Can you help?

thanks

 

[UZZY]

@Natassia Allery I have a customer who agreed to move with 4SC 3CX Enterprise, as its free for 1 year, i am offering it as 1st Year free, and he also want to pay for second year. But i cannot see the option to pay for second year in my partner portal. how to do this?

 

[Evolute IT]

Hi Natassia, My account is less than a Year, have basic Certification and my NFR is still Standard. Can you help?

thanks

If you are an affiliate, you will stay on Standard NFR licenses until you reach Bronze level.

If you are a new partner, the Academy/Trainee Partner level only lasts 6 months starting from the moment you reach Basic Certification and have activated/installed and running your NFR license. All that must be done within 90-days of signing up for the program.

@Natassia Allery I have a customer who agreed to move with 4SC 3CX Enterprise, as its free for 1 year, i am offering it as 1st Year free, and he also want to pay for second year. But i cannot see the option to pay for second year in my partner portal. how to do this?

Start by upgrading to the free 1 year, complete that process. Then, go to Buy > Renew > input the license key, and you should be able to add 1 paid year from there.