A New Frontier in Communications - 3CX StartUP

[Cash@Voxtelesys]

Cant wait to see the future of this get adopted even more. Its going to bring a lot of new people to 3CX! Fantastic!

 

[paurus]

- in our hosted mode its 10 or 20 users, not based on SC.

does this mean that it will be possible to make 10 or 20 calls at the same time?

 

[Evolute IT]

well the API will be public when we launch Update 4

When's the beta coming out? Can't wait for that API.

Small query as well: is the enhancements to this Webclient (Override office hours, receptionist panel, contacts in sidebar) coming to U4 as well??

Also, little bug I think: I received the welcome email for the Startup Free I setup for testing. The password in the email didn't work on the Webclient. I had to download the 3cxconfig file and use the AuthPass to successfully login.

 

[Nick W]

Interesting!

I went to add a test to our Trunk. Nothing listed for IE?

 

[NickD_3CX]

Also, little bug I think: I received the welcome email for the Startup Free I setup for testing. The password in the email didn't work on the Webclient. I had to download the 3cxconfig file and use the AuthPass to successfully login.

Are you sure the URL had /webclient at the end of it when you tried to login and that you didn't accidentally copy a blank space character?
Could you try creating another user on the same system to see if this happens again?

Generally this does not happen.

[EDIT]
You might be on to something, we shall be looking into it.

 

[Evolute IT]

Are you sure the URL had /webclient at the end of it when you tried to login and that you didn't accidentally copy a blank space character?
Could you try creating another user on the same system to see if this happens again?

Generally this does not happen.

[EDIT]
You might be on to something, we shall be looking into it.

I can confirm the URL works. I'll update when I try a new user.

@NickD_3CX Created a new user and the password in the email worked first time.

 

[MuratDemirtas]

Hello;

It was a very successful experience, but unfortunately there are no "Turkey" or "Generic" settings in the SIP Trunk list. Have you been contacted by our VoIP Provider friends?

I wish you success...

 

[NickD_3CX]

Hello;

It was a very successful experience, but unfortunately there are no "Turkey" or "Generic" settings in the SIP Trunk list. Have you been contacted by our VoIP Provider friends?

I wish you success...

I believe DID Logic may offer local Turkish numbers.
They are under Worldwide.

 

[N_G]

@tracy.ratz No you would need PRO version to use your own sip trunk
Yes you can use 3CX to host multiple companies on one install
@Cash_Voxtelesys @MuratDemirtas Thank you for the headsup! We should be adding more providers soon. They have to be register based and some restrictions apply....

 

[malex]

I'm trying the free plan. I see it features "One inbound number". Out of the box, I'm not seeing that outbound calling is working and I don't see anyway to configure the inbound number or what may have been automatically assigned. Should I take the note "The SIP trunk setup feature is not available in this alpha version" to mean the "Own SIP Trunk" feature in the PRO plans, or the "One inbound number" feature with the free plan?

 

[ChrisC_3CX]

I'm not seeing that outbound calling is working

You should be able to place outbound calls provided you setup the SIP Trunk correctly.

I don't see anyway to configure the inbound number or what may have been automatically assigned

Currently you'll need to add a SIP Trunk for both incoming and outgoing calls to work. Just click on "Voice & Chat", add the SIP Provider and then all you need to add is the main Trunk number, Auth ID and password and that's it, you're all set. You can change were you route the calls by editing it and also add additional DIDs with their own routing should you wish to do so.

You can find our quick guide here: https://www.3cx.com/docs/startup/#h.k9k10ro9oev9

 

[malex]

You should be able to place outbound calls provided you setup the SIP Trunk correctly.


For the time being you'll need to add a SIP Trunk for both incoming and outgoing calls to work. Just click on "Voice & Chat", add the SIP Provider and then all you need to add is the main Trunk number, Auth ID and password and that's it, you're all set. You can change were you route the calls by editing it and also add additional DIDs with their own routing should you wish to do so.

You can find our quick guide here: https://www.3cx.com/docs/startup/#h.k9k10ro9oev9

I understood from the blog that this wouldn't be necessary. I was clarifying if that function just wasn't available yet. I don't see in the quick guide what that process should/would look like for having an inbound number, aside from setting up a trunk. Thanks for confirming that SIP trunk setup is currently required.

 

[N_G]

@malex - Free inbound number is not a reality yet, sorry about the confusion...
@Nick W - no provider yet for ie, yes we need to look at that

 

[Nick W]

Hi @Nick Galea our system for Ireland should be compatible. I’ll contact the team to get us added.

 

[StefanW]

@Nick W as per our documentation is rInstance in invite not sent back to us in the RequestLine URI.

rInstance is set as URI parameter in the registration contact sip header. For 3CX Startup it is required.
If you can update the platform to support this, let our interop team know.

 

[Nick W]

I’m sure we can make that happen. I’ll get onto the team here.

 

[kent3]

@Nick Galea @StefanW If we have one large server with multiple instances, are those instances governed by one large license or individual licenses?

 

[N_G]

One large license.... So it should work out better for you i guess..... Depends on type customers but on the whole not a massive difference i would think... But in general its more efficient because most instances would have "unused" sc most of the time....

 

[SteveITS]

Does the Pro version allow for Generic SIP or is it only the supported SIP providers, like 3CX hosted? I'm a bit confused that if StartUP Pro allows choosing a SIP provider, what does Free allow that is different?

Will we be able to install 3CX SartUP on a VM, and through this installation, install multiple instances for different clients

Although it says we can install our own servers, the feature list also says the VM platforms aren't supported, so only physical I guess? That is a bummer because all our hosting is in our data center/cloud.

 

[kent3]

One large license.... So it should work out better for you i guess..... Depends on type customers but on the whole not a massive difference i would think... But in general its more efficient because most instances would have "unused" sc most of the time....

Perfect! Thanks 3CX Team!