Adding schedule within Digital Receptionist?

[ArtR]

Hi All,
Setting up a test 3CX install to get it to match some features we use on our existing PBX and I'm up to creating our IVR menu's.
One thing we use is having a global business schedule for calls, say 8am-5pm, which is primarily for our sales teams, but some other teams have shorter hours, say 9am-4pm.
So you may click an option, for other enquiries press 2, and then for finance press 3 and at this point we want the time checked, and if within time it goes to the queue, or outside of time it goes to an alternate queue/leave VM type area.

Is this possible within the digital receptionist or would we need to use the call flow designer?

Thanks
Art.

 

[cobaltit]

You can use a dummy extension to handle that.

 

[YiannisH_3CX]

Hello @ArtR

Currently you cannot do this through a digital receptionist so you will either need to use a dummy extension to handle the routing based on status or use the Call flow designer for more flexibility.