All simultaneous calls are in use

[David Bratty]

What happens when a call comes in and all simultaneous calls are in use?

Does the call go to voicemail? Is there a setting within 3cx to specify what happens to that call?

 

[YiannisH_3CX]

Hello @David Bratty

When the license reaches the limit the next call is dropped and the caller hears a prompt that the limit is reached. There is no way to specify what happens to the call

 

[David Bratty]

Thanks!

 

[TechJimF]

Do internal, extension to extension calls count against simultaneous calls?

Thanks,

Jim

 

[JasonNadeau]

yes