Android incoming calls, messages, emails, alerts all interrupt 3CX app calls

[Marc Unicomm]

Hi,

I have a couple of customers and a colleague having issues with the new 3CX v16 app for android on their Samsung mobile phone (ie S9 and A70)
If they are calling with the 3CX app and they get a phone call, email, text message or alert it interrupts their 3CX phone call and sort of mutes the audio of the ongoing call (which can be really annoying).

I already tried the following possible solutions which did not fix it:
- Trigger the accept push notifications off and on (under tab Forwarding rules in management console).
- Creating a Firebase project (as is explained in this link https://www.3cx.com/docs/).
- Both happens on Wifi and Mobile data connection.
- Recreated the inbound rules (although this first has an IVR instead of straight to an extension.

What other possible solutions are there to fix this annoying issue?

 

[syntcom]

Hello,

same behavior. I have a Galaxy A3 with Android 9.
But I have to add that I've also seen (rarely) a strange behavoir with broken audio with calls and other apps (not 3CX). Especially when connected to bluetooth audio devices. So it might be a problem with some Samsung devices and not so much with 3CX itself. But since Samsung is very common, a workaround would be very appreciated!

Michael