Solved Are remote webclients affected by SIP ALG?

[pseubring]

Wasn't able to find this in searching the forum but, we currently have many people working remotely using the webclient/chrome browser extension. I have some users complaining about lag and customers saying that, at times they cant hear our sales reps. I have adjusted my codec order to match that of my sip provider and this seems to have helped but I am still wondering... can the webclients be affected by home routers/firewalls having sip alg on?
thanks

 

[Evolute IT]

Wasn't able to find this in searching the forum but, we currently have many people working remotely using the webclient/chrome browser extension. I have some users complaining about lag and customers saying that, at times they cant hear our sales reps. I have adjusted my codec order to match that of my sip provider and this seems to have helped but I am still wondering... can the webclients be affected by home routers/firewalls having sip alg on?
thanks

No, the Webclient uses WebRTC, which is not affected by SIP ALG.

 

[pseubring]

Prefect! thanks Frederick

 

[JohnS_3CX]

Indeed, you should be safe from SIP ALG on the client side