- Joined
- Feb 28, 2023
- Messages
- 9
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- 5
With the new update, Group Owners and Group Administrators no longer have access to ring groups or queues that were created prior to this update as all legacy ring groups, queues, IVRs are now 'system wide'. This creates a huge problem for Group Administrators and Group Owners who previously had access and managed ring groups, queues, and IVRs under 'Call Handling' in the web client.
As I understand form 3CX support, the only option is to re-create each ring group, queue, ivr, etc. and assign it to the correct group at the time of creation. This is not feasible and would be very problematic for more complex call flow configurations.
As such... I am requesting the ability to update the Group Membership of a ring group, queue, IVR, or trunk after it is created as opposed to only having this option when you initially create it.
As I understand form 3CX support, the only option is to re-create each ring group, queue, ivr, etc. and assign it to the correct group at the time of creation. This is not feasible and would be very problematic for more complex call flow configurations.
As such... I am requesting the ability to update the Group Membership of a ring group, queue, IVR, or trunk after it is created as opposed to only having this option when you initially create it.
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