automatically join queue

[pipex]

Hello,

i have a 3cx v11 enterprise with several snom phones and a snom 370 as reception.
i need a call queue so people stay connected while reception divert calls.
i created a single call queue (800) with only extension 100 (reception) and assigned the 800 to a DID.
i tried to call the did but voice says "no logged agents available".

i saw that phone must use code *63 to join the queue. could it be done automatically ?

thanks in advance.

regards

 

[DimitriSuter]

Management Console, Extension Settings, tab "Other", setting Queue Status, set to Logged In. With this the extension is logged in to it's queue on registration.

If the users also use the MyPhone Assistant, they can log on and off from queues there, make sure they don't log out from there.

 

[pipex]

thanks, i used another way:

extension -> office hours -> automatically switch queue login status.

could be the same ?

 

[DimitriSuter]

Yes, and that too

 

[pipex]

perfect! thanks for all!