Bria Softphone provisions two instances for one softphone.

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Wes Henderson

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We use the Bria softphone because we can select an outbound callerID.

  • This is only happening to one extension.
  • When I log in the extension from Bria is create two softphone instances under "Phones" http://prntscr.com/l0xdk3
  • When I close Bria one of the two instances is removed
  • When a call comes is it like two inbound phone calls
  • When the call ends it doesn't make the extension available again (like it never hangs up the call)
  • We are using the hosted version
  • I've deleted and created a new extension for the user with a new extension number and the same results are occuring.
Any help with troubleshooting direction would be a lot of help. I believe it might have something to done we the IP address being the same but I really don't have have a clue.
 
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