Call Forward No Answer based on DDI

[Adrian Parker]

Good morning all,

We have a 3CX customer (free edition) with six handsets. Two DDI numbers setup which both need to go to one extension (not a problem, easy peasy!) Two hunt groups with three phones in each.

The customer would like the call flow as below:

Call comes in on 01234 123456 and goes to extension 200. If extension 200 does not answer, or is busy, call is forwarded to HG1
The next person to call calls in on 01234 654321 and goes to extension 200. Extension 200 does not answer so call is forwarded to HG2

Is there a way to setup forwarding, for no answer or busy, based upon the DDI of the original call?

Thanks in advance

Adrian

 

[Saqqara]

Have you looked at Exception under the Forwarding Rules - not sure if this will work but worth a try.

 

[Adrian Parker]

Thanks for the suggestion Saqqara but I think they only work for calls from a particular caller ID, rather than an incoming DDI.

Open to any other suggestions which anyone has?