Call not woriking in Bitrix24

[thsdmm]

I have done the 3cx integration and all settings correctly. But I can't call.

I added screenshots.

 

[Evolute IT]

I have done the 3cx integration and all settings correctly. But I can't call.

I added screenshots.

Because you're trying to call via Bitrix and their own calling system. The integration doesn't have any CTI control from the CRM side.

 

[thsdmm]

You mean, we cant use 3cx to call in Bitrix?

 

[Evolute IT]

You mean, we cant use 3cx to call in Bitrix?

Yes, but using 3CX, not using Bitrix Calling.

Have you followed the 3CX Bitrix integration guide?

 

[thsdmm]

Yes, but using 3CX, not using Bitrix Calling.

Have you followed the 3CX Bitrix integration guide?

Yes, you can see in screenshots my first post.

 

[Evolute IT]

Yes, you can see in screenshots my first post.

In this case, clicking a number in Bitrix should trigger the DesktopApp, not the Bitrix popup.

I remember seeing a post about this but can't find it now.

@edossantos

 

[thsdmm]

We could not provide a solution from your company in Turkey. We would be very happy if you support us in this matter.

 

[edossantos]

This is something that you need to check with Bitrix. Your Bitrix account is configured to use the Bitrix dialer. You need to ask them to disable this, so phone numbers are just text fields in the Bitrix web page. Then you will be able to call these numbers using the 3CX extensions and click to call.

 

[thsdmm]

Bitrix said:

"It appears you need to install and operate a 3CX desktop app in order to use Click to Call"

So, how can i use click to call?

 

[edossantos]

Bitrix said:

"It appears you need to install and operate a 3CX desktop app in order to use Click to Call"

So, how can i use click to call?

Indeed you need the 3CX desktop app, but before that Bitrix needs to turn off their dialer for your account. As long as their dialer is enabled, when you click on a phone number, Bitrix will try to make the call for you. So one step at a time, ask them to disable the Bitrix dialer, and then install the 3CX Desktop app to get click to call. You can get it from the 3CX customer portal.

 

[thsdmm]

Bitrix said:
it appears you need to modify the Call-to link parameter in CRM Settings/Other Settings in line with 3CX parameters >>>
Please obtain relevant settings from your 3CX account or get same from 3CX support

 

[edossantos]

Bitrix said:
it appears you need to modify the Call-to link parameter in CRM Settings/Other Settings in line with 3CX parameters >>>
Please obtain relevant settings from your 3CX account or get same from 3CX support

Once you have disabled the Bitrix dialer, the link for click to call should be tel:[phone]. That will allow the desktop app to handle these calls.

 

[greychain]

When I enabled the 3CX integration I got screens like this. The blue number uses the Bitrix PBX the underlined uses 3CX.