Call Park and Unpark Dial codes not working in 3cx Multi-tenant

[egrant]

I recently moved a small client from their own dedicated installation to the multi-tenant license.
I recreated everything exactly as it was before and everything is working fantastically with the exception of one thing.
Because of the cordless phones they use, we have always utilized the dial codes for park and unpark.
(*01 parks to park1, *11 unparks from park1)
Everything I am seeing says to me that this should still work, but it is not. It says forbidden or forbidden by administrator (on the phone) if we try transfer then dial code.
If I look in the event log on the dashboard, I see this: "There was no user or outbound rule found for the number *01 that Ext.201 dialed." if we just use the dial code.
I have tried every which-way I can think of to make this work and I am just stuck.
Am I missing a very basic setting or permission?
Has anyone else come across this?

 

[JoshWS]

have you assigned the department any call parking spaces? Go into the department and then click add, and find the shared parking and add.

 

[egrant]

have you assigned the department any call parking spaces? Go into the department and then click add, and find the shared parking and add.

Yes, I assigned that department SP1 and SP2

 

[JoshWS]

Have you checked in parameters and type in call park, and see if the dial code is showing what you are expecting to see?

 

[egrant]

 

[egrant]

From what I am seeing the parameters and the dial codes both seem to line up. And I did add Sp1 and SP2 to my department

 

[SteveITS]

That’s the dial codes not shared parking:

https://www.3cx.com/user-manual/park-calls/
https://www.3cx.com/docs/shared-parking/
https://www.3cx.com/blog/docs/call-parking/

I don’t know if it’s available on MT as they’d have to isolate the slots.