Hi,
I am trying to setup a BLF button for one user to be able to pickup the incoming line without it ringing on her phone.
The setup is this, when DID is called it goes to the primary ring group 800 which is set to ring all ext. 200 and 211. The user on Ext. 204 wants to be able to pick these calls up as well if needed. I setup a Extension Group (Not ring group) that had 200, 204 and 211 in it. Set global pickup settings to be limited to users in the same group. Then made a custom speed dial for her which dialed *20*200 (As I had to pick either 200 or 204), this didn't work and she only gets a busy signal when she pushes it when an incoming call comes in. So I changed it to just *20* and this does the same busy signal.
What is the correct setup here?
I am trying to setup a BLF button for one user to be able to pickup the incoming line without it ringing on her phone.
The setup is this, when DID is called it goes to the primary ring group 800 which is set to ring all ext. 200 and 211. The user on Ext. 204 wants to be able to pick these calls up as well if needed. I setup a Extension Group (Not ring group) that had 200, 204 and 211 in it. Set global pickup settings to be limited to users in the same group. Then made a custom speed dial for her which dialed *20*200 (As I had to pick either 200 or 204), this didn't work and she only gets a busy signal when she pushes it when an incoming call comes in. So I changed it to just *20* and this does the same busy signal.
What is the correct setup here?
