Solved Call queue ends systematically in default prompt

[Abakreo]

Hello 3CX community,

Recently, I've been trying to implement a call queue in my company's 3CX platform. Basically, my goal is to create a rule that transfers all calls to a call queue during the weekend.
Using the call queue option, I find myself unable to reach any of the agents. When calling the queue extension directly, I always end up to a default 3CX prompt (saying that not agent is currently available, even though the 2 agents I added to the queue are available), which ends the call right after the voice message ends.
I also noticed that I can hear the vocal message we created faintly in background, (behind the default voice message) when I add it to the intro prompt.

Am I doing things wrong regarding this option ?

Many thanks for your answers and have a nice day.

 

[JohnS_3CX]

Make sure the agents are actually logged into the queue.

3CX has a big Q login button for all the queues you are a member of (this is a global login)

They must log in manually the first time (this is an explicit login - per individual queue you are a member of!).

https://www.3cx.com/3cxacademy/videos/advanced/call-queues/

https://www.3cx.com/docs/pbx-queue-status/#h.ivks9coc1qu5

 

[AWS2P]

For Q messages don't overlap you need to speak only intro prompt file and set a music only for MOH
Pbx do the mix alone when you reach the Q

check each status extension Agent of the Q need to be logged in

 

[Abakreo]

Many thanks for your answers !
Everything is working perfectly now

 

[JohnS_3CX]

Glad to hear! If you want to learn more, the linked 3CX Academy module has a pre-recorded video that walks you through everything you need when getting started with queues

 

[Abakreo]

I am indeed currently studying those Academy modules. I started using 3CX only a few weeks ago, but due to a little emergency, I had to request the community's help this time
But thanks again for the advice !