Call Queue - Voicemail DTMF option

[jskinner97]

Hi,

I have had a request to make a call queue with an option to press 7 to leave a voicemail if they are in the queue. e.g

I am position 7 in the Queue, and I want to leave a voicemail instead so I press option 7 for example to leave a voicemail to a mailbox. I am guessing this would be possible via a CFD? or is this not possible with 3CX?

Cheers!!

 

[Saqqara]

The option is the * key, the caller will go to ‘destination if no answer’ setting


https://www.3cx.com/docs/manual/call-center-queues/

 

[JohnS_3CX]

The queues do not have this option, but you can follow @Saqqara said and make use of your Destination if no answer to send the call to a voicemail.

You can record a an intro message for your queue (or include it in MOH) informing the caller that they can press * to leave a message.

Queues also allow you to press 2 to trigger a callback in case that is a useful feature for your use case.

 

[VoIPTools]

All good answers above. But for those wondering whether a CFD could help, the answer is NO. There is no API for adding/changing call handling once the call is waiting in the queue.

 

[jskinner97]

The queues do not have this option, but you can follow @Saqqara said and make use of your Destination if no answer to send the call to a voicemail.

You can record a an intro message for your queue (or include it in MOH) informing the caller that they can press * to leave a message.

Queues also allow you to press 2 to trigger a callback in case that is a useful feature for your use case.

Thank you for this, sounds like a good idea.

 

[jskinner97]

The option is the * key, the caller will go to ‘destination if no answer’ setting


https://www.3cx.com/docs/manual/call-center-queues/

Cheers! I will give that a go