Call Recording Indefinite Retention

[kriley87]

Hi there-

I have a customer who wants indefinite call recording retention... yeah... great idea, right?

How do you approach a situation where someone is unrealistic and wants unlimited call recording retention? Build a monster system with terabytes of storage?

Is there a way to change the call recording location in 3CX to store call recordings to a cloud storage provider such as Google Cloud?

 

[Evolute IT]

Nop, but you can archive on google cloud and they're still accessible within the console and webclient. Search for "3cx remote archiving".

 

[cobaltit]

https://www.3cx.com/docs/manual/pbx-management/#h.regwb5464gsv

 

[JohnS_3CX]

Archiving is your solution, make sure it's set up from the get go, as transferring a large amount later will take a lot of time

A very large hard drive is also a possible solution, it can be mirrored or backed up and can also be replaced with a bigger one in the future if you shut down the PBX and copy the contents of the current drive to the new one before replacing.

 

[VoIPTools]

You might also want to take a look at our 3CX Recording Manager. We also provide an archiving system, which includes a separate retention policy for archives... so if indefinite really means something like 5 - 15 years, we can automatically delete those really old archives too.

We also provide a security hash for recordings, the ability to add notes, include agent scoring, filter what recordings can be viewed based on manager rights, full recording transcriptions, and offer a separate web interface so you do not have to give 3CX console access, and much more.