Call recordings have half disappeared!

[PaulBedford]

Afternoon all.

I have just upgraded to V16. And converted the audio files. We had 130GB of files. All seemed OK. Until today I have noticed I now have just 70GB. And there is nothing prior to February 2019.

Is this anything to do with V16? Is there a default recordings quota or anything?I noticed that a time quota of 365 days has been added. But we didn't do this, unless someone else logged in and added it.. Is there a log to show where this could have changed?

Thanks in advance.

Paul

 

[Alphabetic]

And of course backup everything before doing this!

 

[AWS2P]

130 Gb to copy and backup should take a while

 

[Alphabetic]

130 Gb to copy and backup should take a while

Or rename the recordings folder, create a new one with the permissions mirrored then all he has to do is copy is recovered wav from backup & recuva then convert.

 

[PaulBedford]

I had a backup!!! Just started the conversion. Ill let you know how it goes. I have mixed both already converted files with the missing ones. Lets see how this pans out.

 

[PaulBedford]

Conversion has finished, and it looks like it has worked. I can see all recordings now. Hopefully they will be there tomorrow.

Thanks for your help all.

 

[Alphabetic]

No worries. Just curious - was your backup the latest pre v16? And did you have to set the parameter to force conversion?

 

[PaulBedford]

Yes and yes. The backup was taken an hour before the upgrade, and was on 15.5 . And I didnt set the parameter in the initial upgrade, but to force the second conversion I did.

 

[Alphabetic]

Goodo. Glad you're sorted.