Call waiting on ring group

[[email protected].]

I have a client only has one extension in the ring group. This client need to keep all incoming calls to be in a queue, if the extension is busy. while the extension is busy, they need to play a recording asking the caller to wait till the extension gets free. I have enabled multiple calls on this extension. But the incoming calls goes to voice mails after 20s, if the extension is busy. Can anyone give me a direction on how to meet this client requirement.

 

[cobaltit]

If you need to keep all incoming calls in a queue then setup a queue and route the calls to it? Not sure why you would setup a ring group if all the calls need to be in a queue.

 

[[email protected].]

Thanks for your reply. If a queue is created and extension is added, is it required the extension to log on to the queue everyday, or is it automatic.

 

[cobaltit]

https://www.3cx.com/docs/pbx-queue-status/

 

[AWS2P]

extension if only one can stay loggedin and available all the time, you just need to set office hours to forward to OOH incoming traffic to a night IVR with message giving your working days and hours

 

[JohnS_3CX]

Once you log in, you are logged in permanently unless something changes this like for example:

- Log out event (global log out / explicit log out)
- Status change
- Auto Switching

Please take a look at the link @cobaltit posted, and if you want a more in depth look also check out:
https://www.3cx.com/3cxacademy/videos/advanced/call-queues/

 

[Alphabetic]

Could be likely his customer is on Standard edition if its only one extension - you'll need pro edition for queues.

 

[Saqqara]

Remember you need Pro or Ent license for queues

 

[[email protected].]

Thanks for the replies. Yes we are in Standard Edition. Now looking into getting pro version licence key. Hope once updated to Pro version, I can use the Queue function to meet the client need.