Caller ID showing different number (Twilio SIP Trunk)

[visibleonehk]

Bought an HK number and created an SIP Trunk in Twilio and integrated in 3cx. Now when we call HK number, it is showing as SG number.
Will post screenshots for the configuration

 

[YiannisH_3CX]

Hi @visibleonehk

It looks to me that you have not used the included template for Twilio which would explain your issue.
I would recommend recreating the trunk using the default template and trying again.
https://www.3cx.com/docs/twilio-elastic-sip-trunking/

 

[visibleonehk]

we followed this instruction also but caller ID is still showing SG number

 

[YiannisH_3CX]

The next step is to contact Twilio and ask what is going on. They should be able to tell you what is wrong and what t change to have things working properly.