Solved Caller ID

[Tarheels]

How do I get caller id to pass to my app when my extension is called

 

[leejor]

If caller ID is being sent, then it should pass it on automatically. What sort of trunking are you using? If it is via a gateway, then a setting may be incorrect. Have you checked the 3CX Activity Log to confirm that caller ID is actually being sent?

 

[Tarheels]

The caller id is in the call logs and you can see it on the extension just not the app

 

[leejor]

Which App are you using...Android, iPhone...?

Does caller ID from an internal call show?

 

[Tarheels]

iPhone app. Yes internal calls show the name of the extension calling me

 

[leejor]

This is from a loooong time ago. Are you experiencing the same?
https://www.3cx.com/community/threads/no-caller-id.18189/

 

[Tarheels]

Yes that was the same thing. I shut the app down and restarted it and now it receives the caller id. Thanks for the help