In the field at the top of the web client, where it says "Enter Name or Number..." we are having an issue where if you enter a name and press enter, it will attempt to call that "name" even though there is no number associated to it. This for some reason causes our sip trunk to have issues. The only way to call someone from here is by entering an actual phone number and clicking enter or after you search for someone's contact name, you then double click the name to call.
An example of this is we have an employee named Valerie. We had a user type in "val" and when her name popped up they hit enter. The call failed to "val" and it crashed the sip trunk.
Even if the user types in the full contact name and presses enter, it will still do this.
When this happens, nobody inside our organization can make an outbound call until we refresh the registration of the sip trunk.
Any ideas on how to resolve this? Possibly with an outbound rule?
An example of this is we have an employee named Valerie. We had a user type in "val" and when her name popped up they hit enter. The call failed to "val" and it crashed the sip trunk.
Even if the user types
in the full contact name and presses enter, it will still do this. When this happens, nobody inside our organization can make an outbound call until we refresh the registration of the sip trunk.
Any ideas on how to resolve this? Possibly with an outbound rule?
