Calls in queue occasionally only ringing for a second or two

[Esanderson1]

Good morning everyone. I am having an issue that seems to be only happening for one user. She will be looking at the switchboard and can see that a call is coming into the queue, and then her phone will only ring for a second or two before it tries to send the call to another person in the queue. It happens at random and it is making her miss some calls. I figured maybe it could be because of the wrap up time setting, but it has happened at times when she wasnt getting off of another call. Any advice would be appreciated. THank you!

 

[leejor]

Does the 3CX Activity Log, for one of these calls, show why it only rang once. Condition comming from the set?

 

[Esanderson1]

Does the 3CX Activity Log, for one of these calls, show why it only rang once. Condition comming from the set?

Nothing in the activity logs unfortunately.

 

[leejor]

The 3CX Activity Log (not the Call Log), will show all calls routing though the PBX.