Channel Limit problem

[edbroaddus]

I have two trunks setup. One with a limit of 3 (used for inbound calls only) and another with a limit of 4 (outbound calls only). When placing calls sometimes they get the channel limit message. Doesn't seem like either trunk is maxed out at the time.

07/11/2024 10:16:50 AM - Call to T:Line:10001>>1xxxxxxxxxx@[Dev:sip:[email protected]] from L:84.1[Extn:111] failed, cause: Cause: 600 Busy Everywhere (Channel Limit)/INVITE from 63.247.69.226:5060

07/11/2024 10:16:50 AM - [CM503003]: Call(C:84): Call to <sip:[email protected]:0> has failed; Cause: 600 Busy Everywhere (Channel Limit)/INVITE from 63.247.69.226:5060

07/11/2024 10:16:20 AM - Call to T:Line:10001>>1xxxxxxxxxx@[Dev:sip:[email protected]] from L:83.1[Extn:111] failed, cause: Cause: 600 Busy Everywhere (Channel Limit)/INVITE from 63.247.69.226:5060

07/11/2024 10:16:20 AM - [CM503003]: Call(C:83): Call to <sip:[email protected]:0> has failed; Cause: 600 Busy Everywhere (Channel Limit)/INVITE from 63.247.69.226:5060

 

[Alphabetic]

SIP response is from your provider, you'll need to ask them.

 

[edbroaddus]

SIP response is from your provider, you'll need to ask them.

I would normally agree but why am I even reaching the limit? We don't have 4 outbound calls active and all outbound rules are assigned to the outbound trunk only.

 

[leejor]

Did you assign any limits when setting up the trunks with your provider? As mentioned, the message is coming from them, not a 3CX limit message. Could be a routing issue that they are having.

Are the 7 trunks with the same provider? Perhaps here is a limit that is being applied to all 7 that was supposed to apply to only one "group".