CLI Selection

[Alphabetic]

Hi all

We're using the DDI selection no problem.

However, I dont want the DDI's to ring the extension.. basically, any inbound calls to these numbers need to go to an auto message.

How can I allow extensions to change their CLI but not receive calls to it?

Also, just noticed I cant select a DDI when im using softphone and browser - how come?

 

[paulodagraca]

Hello Alphabetic,

With the new version 10 (still in Alpha), it does provide you with the option to select an DDI for dialing out:
https://www.3cx.com/blog/releases/native-model-context-protocol/
Meanwile also the Windows APP does support this now.

If the DDI's need to go to an message, then you could just setup an Digital Receptionist and attach all the required DDI to it.
Or will it also need to go to a phone in other cases ?

Paulo

 

[Alphabetic]

Hello Alphabetic,

With the new version 10 (still in Alpha), it does provide you with the option to select an DDI for dialing out:
https://www.3cx.com/blog/releases/native-model-context-protocol/
Meanwile also the Windows APP does support this now.

If the DDI's need to go to an message, then you could just setup an Digital Receptionist and attach all the required DDI to it.
Or will it also need to go to a phone in other cases ?

Paulo

Hi Paulo

How do I assign the ddi to two destinations?

 

[paulodagraca]

Hello Alphabetic,

Would you like to have the caller A (calling back the number) to go to a message, and a unknow caller B dialing the same DDI to go to the extention??

Paulo

 

[Alphabetic]

Hello Alphabetic,

Would you like to have the caller A (calling back the number) to go to a message, and a unknow caller B dialing the same DDI to go to the extention??

Paulo

I need the calls to the DIDs so always go to an IVR not the extension making a call from it

 

[paulodagraca]

Assign DDI to Digital Receptionnist, and call will go there and not to any extension.

 

[Alphabetic]

View attachment 52348

Assign DDI to Digital Receptionnist, and call will go there and not to any extension.

Then this removes ddi from extension and I can’t select it as outbound caller ID

 

[paulodagraca]

Hello Alphabetic,

Okay got your question....
So you want to keep the DDI at the user level, so the user can select the DDI to dial out, great!

For the inbound, you can use a call script -> Integrations -> Call Script -> Get from Store -> inbounddidrouting.cs
More information here: https://www.3cx.com/blog/call-flow-scripts/call-routing-did/

Use it as type 'call from trunk':



Paulo

 

[paulodagraca]

Hello Alphabetic,

Basically just add the script directly from the 3CX store.

Then create a file (example text hereunder)

{
"442334455667": "Extension.888."
}

Save this file under the name "routes.json" and upload it under the script


Paulo