Complete Call History in Queue

[David Schumann]

Hi,
Is it possible to display a complete history of all incoming calls in a call queue.
As far as I can see only missed calls are displayed. This is fine for working off callbacks, however quite often we find ourselves having to ask around the office whether anyone took a call from a certain customer. Currently the incoming call is only displayed in the incoming call list of the person who accepted the call.
We would like to accepted calls in a shared/centralised list (similar to the missed queue call list). It would be helpful to see caller ID, agent who accepted the call, time and duration.
If one could toggle between all calls and missed calls this could be integrated in the current missed queue call list.

 

[VoIPTools]

If you can't find a suitable report, you may be able to build a custom report yourself. You can, for example, configure 3CX to generate CDR files.

https://www.3cx.com/docs/cdr-call-data-records/

3CX can create a summary of each call and write it to a text file. This text file will have all the information you need to build your desired report. True, it requires some work to get the data, but once you have the data in a free SQL Express database, you can use your preferred tool (Crystal Reports, Excel, etc.) to build whatever report you need.

If parsing the data and getting it into SQL is more than you want to tackle, you could look at our exporter tool which can do this for you in a completely automated process.

 

[David Schumann]

Thank you very much. I have had a look at your website. You have some helpful tools available.
However my hope was to have a complete list that could be directly accessed from the 3CX client for windows, the mobile apps and the web interface.
Having a separate app/website/file which contains the complete call list would communicate the required information, however it would be more complicated to use. I feel 3CX has quite a nice set of user tools. Integrating more capability can only be beneficial for the user.