Contact lookup by Sip trunk or Call queue

[ilyasn]

Hello.
I have 3cx server and integrated CRM database. There are 3 sip trunk on 3cx server. Every sip trunk associated to their call queue, so, I can assign agents to sip numbers. Every sip trunk number belong to different company. We offer call center service to their. As I know, 3cx server support only one CRM database at same time. But I need to divide contact lookup by sip number or call queue, so agents can define customer information for every different companies. How can solve this problem? How can divide contact lookup by call queue or sip trunk? I integrated CRM with 3cx Template Generator, that mean I have xml file.

 

[cobaltit]

Why do you need to divide the contact lookup? Couldn't you just merge the 3 sources into one?

 

[ilyasn]

Why do you need to divide the contact lookup? Couldn't you just merge the 3 sources into one?

No, I cannot merge. Because I provide customers separately call recordings, call journaling. So, if I merge its a single, I cannot provide properly these data. For example, when same person call 2 different my sip number, 3cx show his contact details from exist database. But, if I can divide contact look up by call queue, when a person which exist database calls other sip number, system does not shows his information to agent.

 

[edossantos]

Unfortunately this is not possible. The integration is system wide, and can't be splitted as you need.

 

[dhdonato]

hi, i have a very similar demand. Instead of identifying the caller, I need to identify the DID, the dialed trunk, or the IVR, or the queue. To identify for the operator, how he must attend according to each trunk. Was there any way to do that?

 

[edossantos]

No, during contact lookup you only have the caller's number.