Delay in answering Queue calls

[IT-AKM]

we have exact same Problem like described here.
https://www.3cx.com/community/threads/delay-in-answering-queue-calls.37398/

what is the solution? we use beronet and COLT as Provider.

 

[MRM]

Hi IT_AKM,

Can you confirm PBX version & patch, also exactly how you are setup?

Regards

 

[IT-AKM]

Hello. I installed ALL Patches and Updates. We use V15


Setup: we use public IP and SSL from 3cx.com

 

[MRM]

You never mentioned the hardware concerned, please confirm.

 

[IT-AKM]

the 3CX Systems run on a virtual machine with Windows Server 2012R2. It has 8GB RAM and 4 CPU.
the SIP trunk we make with BeroNet and a E1 (30 Lines) connection to Colt Provider.

 

[MRM]

Thank you for the updated info & you have followed the instructions on the 3CX page

https://www.3cx.com/voip-gateways/beronet-berofix-400/

 

[IT-AKM]

yes I installed the Beronet exaclty like this. As I mentionded: Direct Calls are all okay without delay. Only Calls in the Queue are delayed.