different office hours for weekdays and weekend

[wimvb]

Hi All,

I'm quite new to the 3cx system and I'm having some trouble configuring the office hours as follows:

my customer wants specific office hours :

monday to friday 7h00 to 19h30 routing to specific ring group
saturday and sunday 7h00 to 19h30 different routing to other ring group
monday to sundy 19h30 tot 7h00 specific ring group for night

I can set the global office hours and out of office hours, but these are general for the week. I can set also office hours for the weekend, but it seems that the destination is general for the entire week.

Can anyone help me with this?

thanks in advance

 

[Alphabetic]

Hey!

Have your inbound rule go to a Dummy EXT.

Then on that EXT go to Forwarding Rules

At the bottom under exceptions you can specify where calls go during specific times

use the caller ID as *

 

[AWS2P]

For Weekend


for week office hours

 

[AWS2P]

Then in sip trunk, for office hours forward to the dummy extension created with exceptions, for OOH, set another RG for night work

 

[wimvb]

Hi Guys,

thank you for the support, I changed the configuration and we will try this the coming days.

thanks in advance

 

[Saqqara]

If you have Pro or Enterprise license use CFD

https://www.3cx.com/docs/manual/call-flow-designer-manual/

Example of routing calls based on day / time - https://www.3cx.com/docs/cfd-routing-calls-time-day/