In Consideration Disable Queue toggle (Login/Logout) Option in 3CX Client

[Manoj Perera]

Call center supervisors do not let agents to change the queue once the agents assigned to queues.
Queue toggle (login/logout) option in 3CX phone client should be an admin privileged option.So user should not be able to change or logout from queue without supervisor/admin permissions.This is a mandatory requirement in call center operations.

Even a basic call center solution support this access controlling feature where supervisor/admin has control on queue operations. With 3CX client, agents can change the queue as per their preferences and even they can easily logout from queue via just one click on queue toggle button. Even this can be happen mistakenly. For large call centers, its is not possible for supervisors to strictly monitor agent queue status by agent by agent.

 

[treefiddy]

@Mohamed Zahran Yes it does block the Q button, but also almost all of the other functionality of the phone! This isn't a workable solution.

This is a constant source of pain for our call center managers.

 

[MTB]

+1

 

[Workbooster_GmbH]

or possibility to inform manager about the action.

 

[SveNSveN]

+1

 

[VinnyH]

+1

 

[simsyn]

Not sure why 3CX is not supporting this basic feature.
Unfortunately ,feature is considering for many years but not implemented so far.

We have many call center customers with 3CX and they are facing practical issues with this Q toggle button.

Call center agents use this toggle to free from calls and abounded counts get increased without any control.Agents comes with simple excuse "Done by mistake" all the time and supervisors/managers keep asking why 3CX not providing an option to control this behavior.As solution partners we are totally helpless in this matter.

Simplicity is the beauty of 3CX but things get complicated when 3CX decides levels of access controlling in call center environments.

Please make Q toggle as a configurable option so that users/supervisors/admins can adjust the settings as per their requirements.

 

[sami.chaabene]

+1

 

[virtuelsys]

+1

 

[support_alkivi]

+1

Can we at least know why 3CX take time to decide to implement this function ?

I can't believe it's a technical issue but more something that 3CX force. But why ?

Thank you in advance,

 

[Drooms]

+1

 

[RickP]

+1

 

[luckystrikes]

+1

 

[telprom_support]

+1

 

[Ludovic DJASE'O]

+1

 

[weimerd]

+1

 

[RickP]

Well over 3 years now and 3CX still ignoring this simple request and not supply a reason why can't be done or anything . Not very good at helping the many users who have asked for this request to be looked into

 

[Nico!]

Recurring request from our customers.
Something like a "user right" to permit log in or log out from queue.

 

[aditel]

A good idea. But it needs to be adjustable. Have customers where the agents themselves log in when they have working hours. There are about 150 agents, but only 2, are active during the night. Then they must be able to log in / out themselves

 

[Hystiff]

Oh yes, +1

 

[solic]

+1