Emergency number 911 dialed template - no distinction from group rules

[Felicia King]

Per this update
https://www.3cx.com/blog/releases/e911-pbx-update-5-alpha/

It was supposed to be possible to include in the email and chat notification more customized detailed information based upon calls from an extension group.
While it is possible to setup an extension group and create a rule for emergency numbers associated with that group, there is no customized notifications per rule.
There is only one template and one notification rule for emergency numbers.
The template refers to variables for email templates.
https://www.3cx.com/docs/variables-email-templates/

I see no variable for a call/extension group. I could create an extension group called "2nd FL NE".

The name of that extension group could be injected into the email notification if it was a possible variable. No variable appears to exist.

I understand that a reception or emergency manager could keep track of the mapping of more granular locations to the extension which dialed the emergency number.
But the e911 PBX update indicated that it is now possible to provide more detailed information in the email notification.
While it is possible to put whatever you want in there as static data, there appears to be no way to distinguish between locations INSIDE the same building based upon a variable being included in the email notification. This is a functionality that is highly desired. Running a separate external system to provide this data is onerous at best.

 

[YiannisH_3CX]

Hi @Felicia King

Thank you for the feedback on this. The emergency rules currently allow you to see the emergency rule name, so you can name it whatever you like, like a group name, the dialed emergency number and the extension number and extension name that made the call.

You can also notify group managers so you know from which group the emergency call was made.

There is no variable for group names but you can always name your rule with the group name so you can tell them apart and you can create as many emergency rules as you want.