Extension can't see Freshdesk integration

[willy.sm]

I set the API Key (freshdesk owner) in the management console following the integration 3cx guide.

Now I need to allow the extrension to use the Freshdesk but in the Extension menu, Integration tab, if I allow the "Enable integration", I can't find the Freshdesk item:

So, is impossible configure the plug in because I can't find the Freshdesk item in the windows client >> settings >> advanced settings >> Integration, as in your guide:

 

[willy.sm]

I set the API Key (freshdesk owner) in the management console following the integration 3cx guide.
img: https://drive.google.com/file/d/1UN7LYiTcc7EsbKRreLyEBU_9H_bgBE1M/view?usp=sharing

Now I need to allow the extrension to use the Freshdesk but in the Extension menu, Integration tab, if I allow the "Enable integration", I can't find the Freshdesk item:
img: https://drive.google.com/open?id=1EmK9X4Wqt-QJNI9PKoL_j-BMqoUQjrGh

So, is impossible configure the plug in because I can't find the Freshdesk item in the windows client >> settings >> advanced settings >> Integration, as in your guide:
img: https://drive.google.com/file/d/1GXFT6VTbK7XFNGQz3xM6_xE6jjb_fIL-/view?usp=sharing

 

[edossantos]

You're trying to configure the server side and client side integrations. Please note that you usually only need one of them.

If you want to use the client side integration, you need to download it from the 3CX Console > Settings > CRM Integratin > client side tab. Then you will be able to configure it on the client side.

Kind regards.