Extension provisioning info reset after making changes to custom template.

[DTI Tech]

PBX is running 16.0.3.676. I have an extension configured with a SNOM D120 endpoint running a custom template. After making ANY changes to the custom template in SETTINGS > TEMPLATES, the extension provision settings are lost. The selected provisioning template in the extension settings is reset to the first available template on the server. In this case, "Cyberdata Emergency Intercom." Has anyone experienced anything similar to this? Possible Bug?

 

[Evolute IT]

PBX is running 16.0.3.676. I have an extension configured with a SNOM D120 endpoint running a custom template. After making ANY changes to the custom template in SETTINGS > TEMPLATES, the extension provision settings are lost. The selected provisioning template in the extension settings is reset to the first available template on the server. In this case, "Cyberdata Emergency Intercom." Has anyone experienced anything similar to this? Possible Bug?

Normally this happens if you change the name of the file (.ph.xml) or if you change the models name in the XML (the first list where all models are listed). The name between the nodes must not change or yes, it will reset.

 

[DTI Tech]

Thanks @Frederick Marcoux , that explains it. We are modifying the node names.

 

[JohnS_3CX]

Hi @DTI Tech

Deleting/removing the custom template means that the drop down list points nowhere, and you see the item that is first in the template lists. You have to remove the device and re-add them using the new template you created.