Solved External Ringer

[Philip Darnell]

Hi
I have a phone that needs an external Ringer, they already have an analogue bell connected from an old ISDN phone system so I want to reuse that. I have done this before by using a Cisco SPA112 and it worked perfectly using the quick setup, this was using a PBX on the premise so was local to the SPA112.

I am trying to set it up using a hosted PBX and I can't get it to connect, do you have any ideas? I have entered the FQDN & extensions user ID and password into the quick setup.
Any help would be appreciated.

 

[leejor]

Does the SBC work with other sets at that location?

The places to look would be...the 3CX Activity Log to see if there is a registration attempt.

Set up a local PC running a Syslog programme https://www.kiwisyslog.com/ and then enable syslog on the SPA. That would show you what is happening internally.

I haven't had a need to use an SBC at this point, so I'm not the best on manual configurations, set to work with them.

 

[Philip Darnell]

Does the SBC work with other sets at that location?

The places to look would be...the 3CX Activity Log to see if there is a registration attempt.

Set up a local PC running a Syslog programme https://www.kiwisyslog.com/ and then enable syslog on the SPA. That would show you what is happening internally.

I haven't had a need to use an SBC at this point, so I'm not the best on manual configurations, set to work with them.

Thanks for the help. I set the ATA to use wireshark at the syslog.

Saw it was getting to the server but not registering because '404 User unknown', turns out I had the put the Auth ID '4flerg0' in the ID field which should have been the extension number.





Registers now so the ringer should work as expected now haha.

 

[Philip Darnell]

Atleast I can use this experience as a learning curve for any future ATA registration issues

 

[leejor]

Glad it worked out for you.

 

[YiannisH_3CX]

Glad to hear it is now working and thank you for sharing your solution