Fanvil phone issues

[Eliq91]

We have many users using Fanvil X4 and x3 phones with the latest firmware and phone template, who are experiencing odd behavior answering calls using any EHS headset, we have Sennheiser and Plantronics and when the user presses the answer button on the headset the call picks up on speaker and the headset at the same time.

Factory resetting the phone does not solve the problem and we have ensured that EHS is set to enable in the phone web-client.

If anyone has ran into this issue and have a good solution that would be awesome. I opened a ticket with Fanvil and they have not been able to determine the cause as of yet.

 

[Alphabetic]

Can you see if this FW fixes the issue on an X4

https://1drv.ms/u/s!AuC_LI6SkKdPhLo8DxUuX9EdmjZdPA

 

[Eliq91]

I have updated the X4 to the latest firmware and will let you know how ti works out.
Is there by chance a version for the x3S phones I can try as well? that seems to be where the majority of the issues. are.

 

[Alphabetic]

I asked fanvil for a x3 firmware. They gave me one but the same issue existed with one way audio after attended transfer. Wait and see if fanvil reply to nick w.

 

[JohnS_3CX]

Hi all,

Please note that in a few hours we will be pushing out updates for the Fanvil Phones (except android-based models which will come on Monday). The updates will contain templates and firmware so please

1. download the template first
2. restart your MC to be sure the templates are loaded
3. then apply the firmware update that will appear soon

We will expect your feedback afterwards for the improvements.

 

[Eliq91]

Hi all,

Please note that in a few hours we will be pushing out updates for the Fanvil Phones (except android-based models which will come on Monday). The updates will contain templates and firmware so please

1. download the template first
2. restart your MC to be sure the templates are loaded
3. then apply the firmware update that will appear soon

We will expect your feedback afterwards for the improvements.

Thank you for the update, I will let you know my findings.

 

[Eliq91]

@JohnS_3CX Will this firmware and template be released on 15.5? We have one client in particular who is having issues on 15.5 and because of call flows from CFD they are not yet able to upgrade to 16.

 

[JohnS_3CX]

No it won't as far as I'm aware, for CFD you will have to wait for our next update that will include the new CFD. For now its best that your customer stays on 15.5SP6