Feature Request: Disable Auto Answer Globally & AI Transcription Summary

[techdept@themaynardgroup.]

I've had a customer recently mention that they've got some user's padding their queue stats with auto answer and it doesn't seem to be helping them in anyway, they asked if there was a way to disable auto answer globally or at least turn off the option individually for each user but it appears that there isn't an option for this yet and I'm actually baffled that there isn't. Can this be something to be both toggled by system administrator / system owners, maybe the "manager" role should have access to something like this as well and maybe add an option to disable it per department from the department options menu?

Another great add would be the ability to let AI summarize the contents of a recording or voicemail transcription, this particular customer already uses open AI to transcribe recordings so it makes sense to use the existing integration.

 

[KyriacosS_3CX]

Hi,

Auto-answer is a device specific feature (users can set it up on their IP phone menu screens) - and is available to the Softphone in the same manner. There is no central control of it. A correct Polling Strategy should take care of anyone trying to game their stats.

The AI transcription function of 3CX does support using your own OpenAI account:
https://www.3cx.com/docs/ai-transcription/
https://www.3cx.com/docs/openai-transcription/

Best,
KS.