Solved File not Found - When pressing Dial by Name

[Terri Griffiths]

Hi All,

I'm getting 'File not Found' when I select to go into Dial by name on my digital receptionist. We have recorded our self-identification names in our mailboxes, but it keeps saying 'File not Found'.

Any ideas?

Terri

 

[SteveITS]

For the full version I’d say go to the system prompts page and see if there is a prompt set update. We ran into that a year or so ago.
For Small Business you can’t get there as there is no management console. I don’t think It’s in the web client admin page but am not sure offhand as it’s been evolving.

 

[Terri Griffiths]

I do have access to a full version, and the prompts are out of date. I'm guessing the latest update is somewhere in the help pages? Looks like 4.0.3 is the latest?

 

[SteveITS]

I’m not in front of it but you should be able to update directly from that page.

 

[JohnS_3CX]

Hi Terri,

Can you tells us exactly at which point this is heard?
Is it when you dial the the digits for the first name for example, at the point where you expect the line to start ringing?

 

[Terri Griffiths]

When I press the digit on the digital receptionist. I don't get to the point of spelling out the name.

 

[Terri Griffiths]

Managed to update the UK prompts, and now works a treat. John, you are a star.

 

[JohnS_3CX]

I see, you hadn't mentioned that his was on a different installation, it looked like you were using StartUP SMB.

Those systems all have updated prompts.

 

[Terri Griffiths]

Yeah, didn't allow me to. The drop-down only had one option.

 

[JohnS_3CX]

No worries, I moved it to the correct subforum

 

[SteveITS]

Yeah, didn't allow me to. The drop-down only had one option.

Glad I could help. All of our clients' keys are incorrect also. https://www.3cx.com/community/threads/can-only-post-where-you-have-a-license-system.118970/