Solved Force in/ out does not work

[IsaacK]

What am I doing wrong? I defined a dial code for force in/out in settings to *75. When I dial *751 I hear the announcement that the system is in IN mode. Despite that the system stays in out of office mode as defined by office hours.

 

[TheodorosG_3CX]

If you heard the announcement this means that the PBX is forced to IN Office Hours.
What is the destination for the Out Of Office hours and what for the In Office?

 

[IsaacK]

In office the system rings the extensions. Out of office it goes to digital receptionist. There is absolutely no issue with automatic office hour switch. It works as intended. When I try to switch manually it still sends to dedicated out of office digital receptionist. Something’s not right here.

 

[TheodorosG_3CX]

Is there any other inbound rule that when you are In Office will route calls to the IVR?

 

[IsaacK]

The rule is there and it is not different for IN or OUT mode. See screenshots.

 

[TheodorosG_3CX]

If you select to override the Office hours from the web client or desktop as per below example, the issue is the same?

 

[IsaacK]

Never tried. Does it override the system mode or extension mode? i need to override the system.

 

[TheodorosG_3CX]

This is for the system.

 

[IsaacK]

I will try it in am. I may wake up couple of people trying it now. Thank you!

 

[TheodorosG_3CX]

You are welcome

 

[IsaacK]

This worked! I didn't know about the ability to do that. Why bother with the dial codes? The options in the menu are awesome. I don't know if they are described anywhere in the manuals, but I think they should be. Problem solved. Thank you again!

 

[TheodorosG_3CX]

Glad to assist