Forward to Extension Voicemail stopped working

[CedarglenHomes]

We ran the latest udpates to 3CX Version 16.0.676 over the weekend. Prior to running this update everything was working fine. Now this morning we noticed The "Destination if No Answer" "Voicemail Box for Extension" settings have a stopped working. instead of forwarding calls that are not answered to the selected mailbox the calls are being terminated \ ended by 3CX

here is an example from the activity log. The call comes in, goes to a ring group with priority hunt, cycles through ringing the extensions correctly. Then disconnects the caller instead of transferring to voicemail.

10/21/2019 10:54:41 AM - Leg L:82.1[Line:10000<<xxxxxx6798] is terminated: Cause: CANCEL from xxx.75.215.146:5060

10/21/2019 10:54:26 AM - [CM503025]: Call(C:82): Calling T:HuntGrp:805@[Dev:sip:[email protected]:51273;rinstance=0-a9cfe9fcf83e4487ad6329303e0a4236;ob] for L:82.1[Line:10000<<xxxxxx6798]

10/21/2019 10:54:11 AM - [CM503025]: Call(C:82): Calling T:HuntGrp:805@[Dev:sip:[email protected]:53003;rinstance=0-3cbd4612ad524fb496b12aa6dbf0aa12;ob] for L:82.1[Line:10000<<xxxxxx6798]

10/21/2019 10:54:11 AM - [Flow] Call(C:82): has built target endpoint: HuntGrp:805 for call from L:82.1[Line:10000<<xxxxxx6798]

I haven't been able to figure out what is going on. I have tried using different mailboxes with the same results. Internal seem to forward correctly to the mailboxes. its just external calls that are being terminated.

Thoughts?

 

[leejor]

I had a similar situation with Google Voice. I found that if the call was not answered within a certain time, it would go off to the GV voicemail (which i did not want). I routed the calls to an IVR which causes an answer supervision. The call is then automatically (no message) sent on to a ring group, but a message, could just as easily be played before this happens..

May not be a solution in your case especially if there are a lot of calls involved. If your provider is unable to accommodate you, then changing providers, or changing the ring group to ring all (to shorten the ring time), may be your only choices.

 

[JohnS_3CX]

I understand. You can also convert your ring group to a queue if your license allows it.

Change the queue music to a progress tone and the caller will not know they are waiting in a queue