FXO gateway with "hosted by 3CX"

[emmker]

Hi.
Looking for a way to add an fxo on a v20 instance, I was searching for a way to do it and found in a forum post that:

Just want to clarify that the only way to have an FXO Gateway connected to a Hosted 3CX PBX (NOT Hosted by 3CX) while also maintaining 3CX Support, is to make sure that both the below apply points:

1. Use a 3CX supported FXO Gateway.
2. Make local routing between the 3CX PBX and the FXO Gateway possible by utilizing a site-to-site VPN.

Is that means that we cannot use a Grandstream GXW4104 FXO with a v18 or a v20 installation hosted by 3CX, or that you have to do those 2 things only if you are not hosted by 3CX because if you are you just need to have an SBC?

 

[Alejandro_3CX]

Hi, using Hosted by 3CX you need to use supported sip trunks, you don't have a VPN access with hosted by 3CX.

If you plan to use a fxo gateway then the system must be on premise or self hosted with the device in the same pbx lan or connected via VPN.

Have a nice day!

 

[emmker]

I found out the hard way yesterday. Chosen the "on premise" route, and all went fine at the end